Sales, Delivery, and Return Policy
Thank you for shopping at Deco Panels. This Sales, Delivery, and Return Policy outlines the terms and conditions governing your purchase and use of our products and services. By placing an order with us, you agree to comply with these terms.
1. Sales:
1.1 Product Descriptions:
We make every effort to provide accurate and detailed descriptions of our products. However, please note that slight variations in color, texture, or dimensions may occur.
1.2 Pricing:
All prices listed on our website are in Canadian dollars (CAD) and are subject to change without prior notice. Any applicable taxes or shipping fees will be calculated and added to your total during the checkout process.
1.3 Order Confirmation:
Upon placing an order, you will receive an email confirmation with the details of your purchase. Please review the information carefully and contact us immediately if any modifications are required.
2. Delivery:
2.1 Shipping Methods:
We offer various shipping methods to ensure prompt and reliable delivery of your order. The available options will be displayed during the checkout process, along with estimated delivery times.
2.2 Shipping Charges:
Shipping charges are determined based on the destination, weight, and dimensions of your order. The applicable shipping fees will be calculated and added to your total during the checkout process.
2.3 Delivery Timeframe:
We strive to process and ship all orders promptly. The estimated delivery timeframe will depend on the shipping method selected and the destination. Please note that unforeseen circumstances or external factors may cause delays, for which we will not be held responsible.
2.4 Items Not in Stock:
2.4.1 Availability:
Some of our products may be temporarily out of stock at the time of your order. If an item is not in stock, it will be clearly indicated on the product page. By placing an order for an item not in stock, you acknowledge and agree to the following terms regarding delivery time.
2.4.2 Delivery Timeframe:
For items not in stock, the estimated delivery timeframe is approximately 6-8 weeks from the date of your order. This timeframe allows for production, quality control, and shipping from our manufacturing facility. Please note that unforeseen circumstances or external factors may cause additional delays, for which we will not be held responsible.
2.4.3 Agreement to Terms:
By proceeding with the purchase of an item not in stock, you explicitly agree to the extended delivery timeframe of 6-8 weeks. Once your order is placed, it cannot be canceled or reimbursed due to the delay in delivery.
3. Returns:
3.1 Return Eligibility:
We accept returns for eligible products within 30 days from the date of delivery. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
3.2 Return Process:
If you wish to initiate a return, please contact our customer support team to request a return authorization. We will provide you with further instructions on how to proceed with the return.
3.3 Refunds:
Once we receive and inspect the returned product, we will notify you of the status of your refund. If approved, a refund will be issued to your original method of payment within [number] days. Please note that shipping fees and any applicable restocking fees may be deducted from your refund.
3.4 Non-Returnable Items:
Certain items are non-returnable, including panel adhesive and panel care oil.
Contact Us:
If you have any questions or concerns about our Sales, Delivery, and Return Policy, please don't hesitate to contact our customer support team. We're here to assist you and ensure your shopping experience with us is satisfactory.
Email: info@decopanels.ca
Phone: +1 (514) 772-2552